Help Centre

baje88 Frequently Asked Questions

Everything you need to know about playing on baje88 — from creating your account and making deposits via bKash or Nagad, to understanding bonuses, game rules, and responsible gaming tools. Browse the sections below or jump directly to the topic you need.

👤
Account & Registration

Sign up in minutes, complete KYC verification, and manage your baje88 account settings — password resets, account closure, and more.

💳
Deposits & Withdrawals

Instant deposits via bKash, Nagad, Rocket, and Upay. Learn about minimum amounts, processing times, fees, and withdrawal rules.

🎰
Games & Gameplay

Cricket betting markets, BPL rules, slot RTP rates, live casino fairness, and mobile compatibility — all covered in plain English.

🎁
Bonuses & Promotions

Understand the baje88 welcome bonus, wagering requirements, bonus expiry, and how to make the most of every promotion on offer.

🛡️
Safety & Responsible Gaming

How baje88 keeps your data secure, enforces the 18+ age policy, and provides self-exclusion, deposit limits, and support resources.

Jump to a Section

Section 1

Account & Registration

Everything you need to know about creating and managing your baje88 account, from the initial sign-up process through identity verification and account settings.

Creating a baje88 account takes less than three minutes. Visit baje88.app, click the registration button, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must confirm you are aged 18 or older and agree to the Terms and Conditions before your account is activated.

baje88 requires a government-issued photo ID for KYC verification — your Bangladesh National ID card, passport, or driving licence are all accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of document submission.

No. baje88 strictly allows one account per person, per household, and per device. Operating multiple accounts is a breach of the Terms and Conditions and will result in all linked accounts being permanently closed and any pending balances being forfeited. If you have accidentally created a duplicate account, contact support immediately.

Click the "Forgot Password" link on the baje88 login page and enter your registered email address. You will receive a secure password reset link within a few minutes. If the email does not arrive, check your spam folder or contact support at [email protected]. For security, reset links expire after 30 minutes.

To permanently close your baje88 account, email [email protected] from your registered email address and request account closure. Withdraw any remaining balance before submitting the request. Permanent closure is processed within 48 hours and cannot be reversed. If problem gambling is a factor, consider self-exclusion — our team can apply it immediately on your behalf.
Section 2

Deposits & Withdrawals

baje88 supports the most popular payment methods in Bangladesh. Here is everything you need to know about funding your account and withdrawing your winnings.

Log in to your baje88 account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount and follow the on-screen instructions to complete the payment via your bKash app or USSD menu. bKash deposits on baje88 are credited instantly to your account balance, 24 hours a day.

bKash deposits on baje88 are processed instantly — funds appear in your account within seconds of payment confirmation. In rare cases during peak hours, processing may take up to 5 minutes. If your deposit has not appeared after 15 minutes, contact baje88 support with your bKash transaction ID for immediate assistance.

The minimum deposit amount on baje88 is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banks may have a higher minimum of ৳500. There are no fees charged by baje88 on deposits — any charges are those of your payment provider.

The minimum withdrawal amount on baje88 is ৳500 for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. Your account must be fully KYC-verified before any withdrawal can be processed. baje88 does not charge withdrawal fees, though your mobile money provider may apply their standard transaction charges.

baje88 processes withdrawal requests within 1–4 hours for bKash, Nagad, and Rocket. Bank transfer withdrawals may take 1–3 business days depending on your bank. Withdrawals submitted during Bangladeshi public holidays follow the same timeline but bank processing may be delayed on the bank's end. All withdrawal requests are reviewed for security before release.

No. For security and anti-fraud purposes, baje88 requires that withdrawals are returned to the same payment method and account used for the deposit. You cannot withdraw to a different bKash number, Nagad account, or bank account that was not used to fund your baje88 account. Contact support if you need to update a payment method after verifying your identity.
Section 3

Games & Gameplay

From cricket betting markets to live casino tables and slot games, here is a clear guide to how the games work on baje88 and what you can expect as a player.

Navigate to the Cricket section on baje88 to find all available matches, including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is also available for ongoing matches with real-time odds updates.

BPL betting on baje88 follows standard cricket betting rules: a match must be completed (or reach the minimum overs threshold per the competition's rain rules) for bets to stand. If a match is abandoned before the minimum overs are bowled, most markets are voided and stakes are returned. Check the specific market rules in the baje88 sports betting terms for full details.

Yes, baje88 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open baje88.app in your mobile browser for the full casino and sportsbook experience. The mobile interface supports all features including deposits via bKash and Nagad, live betting, live casino, and slot games.

baje88 offers slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming, with typical Return to Player (RTP) rates between 94% and 97%. Each slot's RTP is displayed in the game information panel before you start playing. Higher RTP means the game pays back more to players over time, though short-session results vary significantly.

All games on baje88 use certified Random Number Generator (RNG) technology, ensuring every spin, card deal, and dice roll is completely random and independent of previous outcomes. baje88's game providers — including Evolution Gaming, Pragmatic Play, Ezugi, and Spribe — are regularly audited for fairness. baje88 does not alter or manipulate game outcomes in any way.
Section 4

Bonuses & Promotions

baje88 regularly rewards players with bonuses, free spins, and loyalty promotions. Read these answers carefully so you always know exactly how to claim and use your offers.

baje88 offers new players a welcome bonus on their first deposit — visit the Promotions section after registering to see the current offer and qualifying amount. Welcome bonuses are subject to wagering requirements that must be met before bonus funds or winnings derived from them can be withdrawn. Always read the bonus terms before claiming any promotion.

Wagering requirements specify how many times you must bet the bonus amount before it becomes withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-derived winnings. baje88 displays the exact wagering requirement for every promotion before you opt in, so you always know what is required.

Yes, baje88 bonuses have an expiry period — typically 7 to 30 days depending on the specific promotion. If the wagering requirements are not completed within the validity window, the bonus and any associated winnings are forfeited. The expiry date and remaining wagering progress are visible in your account's bonus section at all times.

No — bonus funds on baje88 are held in a separate bonus wallet and cannot be withdrawn until the associated wagering requirements are fully met. Your real-money balance is always available for withdrawal without restriction. Once wagering is complete, any remaining bonus-derived winnings are transferred to your withdrawable real-money balance automatically.

Yes, baje88 rewards regular players through its loyalty programme, where points are earned on every eligible bet placed. Accumulated points unlock higher tiers that come with improved benefits such as faster withdrawals, higher deposit limits, dedicated account managers, and exclusive reload bonuses. Visit the Promotions section on baje88 to see the current loyalty tier structure and how to qualify.
Section 5

Safety & Responsible Gaming

baje88 is committed to providing a safe, secure, and responsible gambling environment for all players in Bangladesh. These answers cover account security, age policy, and player protection tools.

baje88 is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held in segregated accounts separate from operational funds. baje88 employs advanced fraud detection systems and two-factor authentication to protect accounts from unauthorised access.

baje88 treats all personal data with strict confidentiality in accordance with its Privacy Policy. Your name, address, payment details, and gaming history are never sold to third parties. Data is stored on secure, encrypted servers. You can request a copy of all data baje88 holds about you, or request data deletion, by contacting [email protected].

You must be at least 18 years old to register and play on baje88. This is a strict, non-negotiable requirement. All accounts undergo age verification as part of the KYC process, and any account found to belong to a person under 18 is immediately closed with all funds returned to their source. baje88 has zero tolerance for underage gambling.

You can activate self-exclusion directly from the Responsible Gaming section in your baje88 account settings. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion — the restriction takes effect immediately. Alternatively, email [email protected] and our team will apply the exclusion on your behalf within one hour. All marketing communications are stopped during self-exclusion.

Yes. baje88 allows every player to set daily, weekly, or monthly deposit limits from their account settings at any time. Limits take effect immediately. If you wish to reduce a limit, the reduction is instant. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the new higher limit becomes active — this is a player protection measure.

baje88 customer support is available 24 hours a day, 7 days a week. Reach the team by emailing [email protected]. For responsible gaming matters — such as urgent self-exclusion requests or deposit limit changes — baje88 aims to respond within one hour. General enquiries are typically answered within a few hours. All support is provided in English.
💬

Still Have Questions?

Our support team is available around the clock — 24 hours a day, 7 days a week, including all Bangladeshi public holidays. Whether you need help with your account, a payment query, or want to activate a responsible gaming tool, we are here to assist.

All conversations are handled confidentially. For urgent responsible gaming requests, we aim to respond within one hour.

[email protected]

Please do not include sensitive account details such as passwords in your email. Our agents will never ask for your password.

Ready to Play on baje88?

Explore cricket betting, live casino games, slots, and more — all in one place, optimised for players in Bangladesh.

Explore baje88 Casino Cricket Betting Slots baje88 Login